Privacy Policy
ChatAI (hereinafter "ChatAI", "MyChars" or "We") values the privacy of all of our users and has established this Privacy Policy to show commitment to these rights and to safeguard your privacy. Please refer to this Privacy Policy to find out how to contact us if you have any questions about the contents herein.
By using our app, website or other related services (hereinafter "Service") you consent to the contents of this Privacy Policy.
1. Privacy Policy
When you visit any website you are providing a range of personal data about your visit to the operators of the website, depending on the actions you take. This is also the case with ChatAI. You should always understand the privacy policies on any website when supplying personal data during your use of the Service. We will only use the personal data you share with us during your use of our Services. Unless specifically mentioned, we do not use your personal data for any other reason. We will never sell your personal data to a third party, and we will never give a third party access to your personal data, except as may be provided in our Terms of Services and/or this Policy or unless required to do so by law.
2. Types of Personal Data Collected, Use and Share of the Collected Personal Data
We neither rent nor sell your information to anybody. Communication with your virtual friends or your generated content is not shared with any other company, except for our affiliate companies or legal representatives, or service providers.
We collect information you intentionally provide us with, as well as some technical information from your mobile device or web browser. The list of personal information collected and stored throughout your experience with ChatAI is provided below. Some of this information may be shared with service providers helping us to deliver your experience with ChatAI, each of such services is set forth below.
| Personal information | Reason for collecting | When it is collected | Whether information is shared |
|---|---|---|---|
| First name* | To enable ChatAI to refer to you by name in the course of services. | At the stage of registration. | Yes, we use an external service to deliver service-related functions, like personalized emails to you that address to you by name. |
| Gender* | To maintain your communication with the virtual friend(s). | At the stage of registration. | Yes, we may use service providers to host data or analyse data to render services. |
| Other profile information* | To maintain your communication with the virtual friend(s). This may include your birthday, work status, etc. | When you edit your profile. | Yes, we may use service providers to host data or analyse data to render services. |
| Email* | To enable you to register using your email and restore password in case you forget it. To maintain our marketing activities such as marketing campaigns, targeting, providing you with marketing information and special offers, different kinds of notifications about our services (you have the right to withdraw, opt-out, your consent at any time). | At the stage of registration. | Yes, we use external services, e.g., when delivering automated emails to you (for example, in case you forgot your password). The service provider gets access only to the first name and email. |
| Facts about you and your life (including but not limited to your interests and hobbies) | To enable personalized conversation with the virtual friend(s). | In ChatAI's text or voice chat. | Yes, we may use service providers to host data or analyse data to render services. |
| People mentioned in the chat | To enable personalized conversation with the virtual friend(s). | In ChatAI's text or voice chat. | Yes, we may use service providers to host data or analyse data to render services. |
| Images you send to the virtual friend(s) | To enable recognition of objects and a face and appropriate reaction to images that you share with the virtual friend(s). | When you send an image to virtual friend in chat. | Yes, we may use external services, e.g., for object recognition in photos. |
| Private images you send to the virtual friend(s) | To enable appropriate reaction to images that you share with virtual friend. | When you send a private image to a virtual friend in chat. | Yes, we may use external services, e.g., for hosting or analysing the data. |
| Text and voice messages sent to the virtual friend(s) | To improve the quality of text and voice messages of virtual friend and to develop its AI. | In ChatAI's text and voice chat. | Yes, we may use external services, e.g. for hosting the data. |
| Usage data* | We collect and store your usage data to track and analyze product metrics. | When you use the ChatAI's Website. | Yes, we use the external services to process usage data. |
Items marked with an asterisk (*) are mandatory or collected automatically, whereas all the other items are optional and you may choose not to provide this information.
3. Device Information
We collect certain information from and about the computers, phones, and other web-connected devices that you use to access the ChatAI. We unify this information across different devices you use. The device information also helps us conduct user research across our customer demographics, interests and behavior. None of this information may identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
| Device information | Description |
|---|---|
| Identifiers | Unique identifiers, including device ID. |
| Device attributes | Information regarding operating system, hardware, and software versions, browser type. |
| Data from device settings | Information you allow us to receive through device settings you turn on, such as access to your camera or photos. |
| Network and connections | Information such as the name of your mobile operator or ISP, language, time zone. |
| Cookie data | Data from cookies stored on your device, including cookie IDs and settings (only for the Website). Learn more about how we use cookies in the “Cookies” section. |
After you have verified your email with us, any link in the following emails we send to you will automatically log you into the service. Do not share emails received from us with anyone as third parties might get access to your account.
4. Cookies
We use analytics packages from trusted third parties in order to constantly improve your browsing experience on our website/app. Our trusted partners help us serve advertising and analytics and may place cookies on your device. Please read their privacy policies to ensure that you are comfortable with the manner in which they use cookies.
- Use of Google Analytics, Google DoubleClick are subject to Google Privacy Policy.
- Use of Facebook Pixel is subject to Facebook Privacy Policy.
- Use of Yahoo is subject to Yahoo Privacy Policy.
- Use of Microsoft Bing Ads is subject to Microsoft Privacy Statement.
5. Mode and Place of Processing the Personal Data
The Data Controller processes the personal data of users of ChatAI in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the personal data. The personal data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
In addition to the Data Controller, in some cases, the personal data may be accessible to certain types of persons in charge, involved with the operation of the website (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communication agencies) appointed, if necessary, as Data Processors appointed by the Data Controller. The personal data is processed at the Data Controller’s operating offices and in any other place where the parties involved with the processing are located.
6. Data Retention Time and Deletion
You have the right, at any time, to change or delete your personal data by deleting your profile at Website, provided you have legal or other applicable grounds to do so. You may also send a request to our Support Team and they will guide you through the process.
The personal data is kept for the time necessary to provide the services to you and you can always request that the Data controller suspend or delete your personal data. If you wish to delete personal data we have collected during your use of Website / app, you should send a request to our Support Team. Processing of your request will take some time to take effect. Thank you for your patience.
Please note that changing or deleting your personal data will only change or delete the data in our database for purposes of future activities and for managing future communications. These changes and deletions will not change or delete emails or personal data which Website may have already forwarded to other users or credit card companies or any other third parties, all as provided above in this Privacy Policy.
Further, if you delete your personal data from the Website / app, but continue to use other our services, you may receive emails from us regarding those services. We may keep your personal data, subject to the requirements of the law and legitimate interests of the Data Controller. Please note that, even after termination of membership and deletion of any personal data, termination of any license granted hereunder, some content may continue to exist because of cached internet pages beyond the control of ChatAI.
7. Changes to This Privacy Policy
We reserve the right to replace, modify or amend this Privacy Policy at our own discretion. It is your responsibility to review this page and check for any Privacy Policy updates. Please note the latest modification date on the top of the Privacy Policy.
8. Contact Us
The Data Controller of the website is International Business System S.R.L. Reg. No: 3-102-693823; Costa Rica, San Jose, Santa Ana, 350 mtrs del restaurante Ceviche del Rey; 27.11.2024.
We have appointed a Data Protection Officer ("DPO") who is responsible for overseeing questions in relation to this Privacy Policy. You can address your requests to DPO through our support team.
Please send all the requests, including exercise of rights for EU, US and other users regarding personal data, as well as communications, inquiries, clarifications and provision of information to our support team at support@mychars.com.
9. Acceptance of This Privacy Policy
Our website and your use of it, including any issue concerning privacy, is subject to this Privacy Policy and the related Terms of Use. When you use our ChatAI, you accept the conditions set out in this Privacy Policy.